The Scenario
Tapiolan lämpö decided to modernise their IT-systems and include facility management, production control, property management, customer service, asset management and monitroring into their IT-plan.
"We wanted an inclusive system to support our core business in the property maintenance and customer service. It is important for us to have an integrated system which we can use real time both in intra and internet with one database."
Fatman Features Used
"We choose Fatman InfoSpace system. All the information regarding the properties we are responsible for are in the system. We can plan the maintenance and repairs needs at the contract stage with a new client. The plans are then taken into the system and are visible to the client as well as to our maintenance staff and contractors over the internet. All iInformation is moving with ease between our billing, accounting and sales systems."
Our helpdesk forwards service enquiries from tenants and other custormers to the maintenance staff and contractors. All the enquiries are replied when they are forwarded, so that the customer knows and can follow the status and actions taken regarding their problem.
"All the important data regarding property management and maintenance is in the system including condition assessments and consumption readings. The readings for energy and water consumption can be integrated to the system with distance reading or input with a mobile internet device."
The Solution
We tailored a Fatman Solution for Tapiolan lämpö. Their InfoSpace system includes Property Management, Production Management, Facility Management, Customer Service, Asset Management, Accounting and Monitoring applications. We created a single solution for all their IT-needs, all the aspects of their business are linked together with a single database. This guarantees the reliability of information as well as reduces the ammount of resources needed for data management. The system is used both in the internal network at Tapiolan lämpö's offices as well as on the field with mobile internet devices. All the automation in properties is integrated with the system, so routine check-ups can be done by minimising the field inspections and meter readings can be received without visiting the property. System is build so that it can be used by different user groups such as tenants, other customers and contractors.